Pin-the-tail-on-the-donkey games are popular with young children and parents alike. Just put on a blindfold, spin around a few times and enjoy as the person struggles to stick a pin into the picture of a donkey that’s missing its tail.
Traditional games like this are definitely my favourite, but, what worries me is when we take this approach to choosing the professionals who handle our personal and business matters.
Take the decision to choose a GP. Most people pick one near their home. And even though the receptionist is always rude to them and they can never get an appointment when they want they never change their GP.
I’m no exception to this – my GP is close to my home and my dentist is the first one that accepted me as an NHS patient.
We take the same approach to choosing an accountant. But while your doctor or dentist has to be qualified and is regulated, your accountant may not be qualified at all.
In fact anyone can call themselves an accountant. It isn’t necessary to have qualifications in the area or any experience. You can wake up one morning and decide, “I’ll be an accountant today!” Yet most people don’t even ask the question.
It is important to make sure that your accountant has qualified through one of the main accountancy bodies such as, the Chartered Institute of Management Accountants (CIMA), the Institute of Chartered Accountants (either ICAEW or ICAS) or the Association of Chartered Certified Accountants (ACCA). These bodies hold their members to account in the event of bad practice, and so you’ll be afforded some protection if things go wrong.
So, how can you make the right decision when choosing an accountant? Here are some handy tips which should help you sort the wheat from the chaff:
First things first, try to choose an accountant before you start your business. Your accountant will then be able to help you get the structure of your business right from the start – after all, a decent accountant will want to help you with your business plan as well as help you with tax planning.
If you need an accountant just for your personal accounts, don’t start looking for one two days before the tax return deadline. Give yourself a fighting chance to find a good one before January 31st.
Now, some people will go on personal recommendations. But who’s to say that just because your mate down the pub says his accountant is “OK,” that they really are any good or suit your needs?
Accountants differ widely in qualifications, skills, experience, friendliness, and it is crucial that when entering into a business relationship that will, if successful, last the life of your business, you choose carefully.
Look at what your business actually needs from the relationship; if you are a small business and you require a degree of handholding, don’t opt for a practice that specialises in multi-nationals. It is wise to have a list of your ‘must haves’ and look for the accountant that ticks most of your boxes.
The next area to look at is fees. How much does the accountant charge? Do they offer fixed fees? If they’re the old fashioned type then an hourly rate will be the norm and I would suggest you avoid them. Go for fixed fees so that you know what you’re getting and at what price – that way you won’t get a surprise when the bill arrives at the end of the year.
It is important that you actually like your accountancy team; they’ll be advising you on some pretty vital stuff and so you have to be able to a) trust them enough to take their advice and b) feel comfortable enough with them to be completely candid about your finances. So choose people you click with, it is not unprofessional to be somewhat instinctive about your decision.
Also make sure you ask about how responsive they are. If they’re only interested in dealing with you once a year to sort your tax return and annual accounts then say goodbye to them, if that’s not what you want.
A good accountant will want to speak to you regularly and will be happy to see you at your premises at a time that is convenient to you, even if that means when you finish work at midnight.
Ask the accountant what happens when they take time off. Some smaller firms are part of a national network of accountants which helps them plug their knowledge gaps as well as ensure they have high quality cover should they fall ill or be away on holiday.
If you’re leaning towards a small accountancy practice, ask yourself what back-up they have if a tricky tax issue crops up. After all, when you go to your GP, you expect them to know a little about most medical ailments and to send you to a specialist if needed.
Choosing an accountant doesn’t have to be pot-luck. Make sure you have a strategy and don’t just pick the first person you come across, after all, not all accountants are created equal!